Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@elixircrafthardware.com
Defective or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
If an exchange is requested, a return shipping label will be issued. Once the item has been received and inspected, a new shipment will be processed and you will receive an updated tracking number
Refunds
We will notify you once we have received and inspected your return. Ensure the item is returned in its original packaging, unopened or a restocking fee may be applied. After the return has been received, inspected, and approved, you will automatically be refunded on your original payment method within 5 business days. Please remember it can take 5-7 business days for your bank or credit card company to process and post the refund on your account.
If more than 10 business days have passed since the return was approved, please contact us at info@elixircrafthardware.com
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What payment methods do you accept?
At ElixirCraft Hardware Tools & Supplies, we accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please contact our customer service team for more information on international shipping options and rates.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of purchase for a refund or exchange. Please note that returned items must be in their original condition and packaging; shipping costs may apply. For more details, please refer to our Returns & Exchanges policy.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery. Alternatively, you can also log in to your account on our website to view the status of your order and track its progress.
Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. The discount amount may vary depending on the quantity and value of the items ordered. For more information on bulk pricing and discounts, please contact our sales team.